Terms & Conditions
Care of Jewellery
Every care is taken to make sure your piece of jewellery is made to the highest standard and reaches you in perfect condition. So like many objects, jewellery will only last as long as the care you give them, so please look after your jewellery.
- When not wearing your jewellery please store flat and in padded boxes or the original box it came with.
- Don't wear your jewellery swimming or gardening, as chlorine can discolour the metal and soil is extremely abrasive to the surface of metals and most stones.
- Jewellery with stones - keep an eye on the stones and their settings, as knocks and bumps to your jewellery during wear can loosen settings over time. If you feel any of your stones are spinning or rocking please contact me ASAP and stop wearing the jewellery until it can be rectified. I offer a check up service for my own designs which is free, but customers would need to pay for the return Royal Mail Special Delivery postage for which the charge is £8. The check up service is just a precautionary measure to check the jewellery hasn't been damaged during wear.
Please note that due to the hand made techniques applied to each piece, no two items of jewellery are exactly the same. Please allow for these variations.
All orders for rings are made to order so it's up to the customer to provide the correct size. Please see info on ordering.
Please note not all the designs can be altered easily if incorrect, so please be aware there could be a charge on some alterations.
Please be aware that with wear, the finish will become worn: the matt finish will become more shiny and the polished finish will become duller. This can happen quite quickly, especially with jewellery that will get continuous heavy wear, like rings and bangles.
I am happy to refinish the jewellery, charging only for the return Royal Mail Special Delivery postage for which the charge is £8.
Bespoke and Gold/Platinum orders are made to measure, therefore are non returnable and non refundable.
Terms of Sale
On receipt of payment for the goods that you ordered, you will receive an acknowledgment e-mail sent to the e-mail address you provided when ordering. My acceptance of your order constitutes a legally binding contract. Therefore, only adults (persons aged 18 and over) and other individuals who are lawfully entitled to enter into a legally binding contract under English law can make a purchase on this site.
Jacks Turner reserves the right to change prices without prior notice.
Non European Community (EU) residents will be liable for any import duties and taxes in their own countries of residence.
I reserve the right to cancel an order if I feel it deemed to be fraudulent.
I reserve the right to cancel an order if the stock item was listed with the incorrect price due to a typing error in the information. If this is relevant to your order I will cancel your order, notifying you by e-mail and re-credit the purchase price within 30 days of your order.
Every order is of great importance to my company so I aim to get it to you as soon as I can and as safely as possible. If an item is in stock it can be dispatched within 1-4 working days. However, as all my jewellery is individually handmade, delivery could take up to two weeks on silver orders or up to four weeks for specially commissioned/bespoke and gold/platinum made to measure orders.
If you need something sooner, or for a particular deadline, please contact me or call me on 0117 9246536 as it may be possible for me to turn the order around more quickly.
Deliveries within the United Kingdom will be sent by Royal Mail Special Delivery for which the charge is £8. This service provides insurance cover for your items while in transit and guarantees delivery on the next working day. Please note that a signature will be required upon receipt. I will deliver the goods to the address you gave me when ordering, unless instructed otherwise.
Overseas deliveries will incur a standard delivery charge of £20 postage and packing and the customer will be responsible for all duties and taxes. Goods will be sent by Royal Mail 'International Signed For' or 'Air Sure' which provides cover for goods up to £500.
Returns and exchanges
Commissions/bespoke orders and gold/platinum orders that are made to order, or orders that have been altered specifically for the customer are non returnable and non refundable.
For reasons of health and hygiene, earrings for pierced ears cannot be exchanged or refunded under any circumstances.
Jewellery from the Silver collections can be exchanged or returned if for any reason you're not satisfied with your purchase, in this case you can return your goods, provided that you notify me within 7 working days from the date you received the goods.
To return an item you'll need to contact me within 7 days of receipt of the order, stating your invoice number and the reason for return. I will get back to you with an address for you to return the jewellery, which must be in it's original condition unworn and undamaged and complete with the original packaging.
I recommend that you use a recorded and insured delivery service (Royal Mail Special Delivery) as you are responsible for the item until it reaches me safely.
Once I have received the returned goods I will then refund the cost of the goods, but minus the original delivery charge.
I cannot refund postage charges unless an item is faulty, nor will I refund any sales tax or duties payable on orders outside of the EU. Neither can I we accept responsibility for items lost or stolen in transit.
Jacks Turner retains the copyright and reproduction rights on all work purchased by the customer.
When you use this website you are automatically agreeing with and accepting all of the Terms and Conditions for the supply of goods through www.jacksturner.com