Ordering


How to Order


"It’s my passion to design and create jewellery for individuals that are looking for something just that little bit more special and personal to them. I’m keen to listen and interpret your very own ideas, starting with sketches or 3-D CAD drawings through to developing the design and finally into the finished piece. I specialize in producing contemporary wedding and engagement rings for which all my ring designs can be ordered in either 9ct,14ct and 18ct yellow, red or white gold, palladium or platinum. I have recently added to my growing silver collections which currently most designs are only shown in silver on the website but everything is possible so please do contact me if you would like a different variation on something you see on the website, I’m always happy to help.”


 

Finishes

I usually finish my designs with a matt satin finish, however if you prefer you could have a polished finish.
Just remember to state what finish you would like when ordering.
Please be aware that with wear, the finish will become worn: the matt finish will become more shiny and the polished finish will become duller. This can happen quite quickly, especially with jewellery that will get continuous heavy wear, like rings and bangles.
I am happy to refinish the jewellery, charging only for the return signed for postage.

 

Rings

Determining the correct size for the wearer is very important, both for comfort and to avoid loosing a ring. Please take great care to make sure that you have selected the right size before you order. If you do not already know your size, I recommend that you get your finger measured by a jeweller who will use the standard measurements. Please remember your hands will swell if hot and the opposite will happen if they are cold, so try to measure them when they are at neither extreme. If buying for someone else you could use one of their own rings providing it’s going to be worn on same finger and have this measured by a jeweller, making sure the ring is circular inside and not miss-shapen (a miss-shapen ring would give you an incorrect measurement). If you have any queries please use the contact page and I will be happy to help.

 

Sizing Alterations

All orders are made to order so it is important you give the correct size. If on delivery a ring does not fit and is only a size difference either way, and can be resized without cutting the ring I will alter the ring free of charge. However because of the nature of the production of these rings I can only alter the ring size once free of charge, after which any other alterations will incur a small charge.
Please note not all the designs can be altered easily if incorrect, so please be aware there could be a charge on some alterations. All resizing will incur a postage charge of £7 for return back to the customer.


 

 Delivery

When you request jewellery from the site items are hand made to order, therefore our standard delivery time is about four weeks. Silver jewellery I usually have some in stock or they can be made-up fairly quickly so allow about 2 weeks. It is often possible for me to fulfill an order more quickly, so please contact me if you need something sooner, and I will try to make it happen for that date. If delivery within four weeks is not possible due to special circumstances, you will be given another projected timescale, and the option to cancel your order should you wish.

Delivery charge on orders in the UK is £8

All deliveries to UK addresses will be sent by Royal Mail’s Special Delivery Next Day service which guarantees next working day delivery before 1pm. This also insures the item against loss. All UK deliveries will require a signature upon receipt.

For overseas deliveries please contact  jacksturner@yahoo.co.uk.



 

Payment Methods

Paypal or Bank transfer